Last updated: 4 October 2026
If your sealer arrives damaged, stops working or isn't what you ordered, we will put it right. You won't pay anything to send a faulty item back.
What to do
- Email support@pantria.store with your order number and a short description of the problem.
- Include photos or a short video showing the damage or fault, and photos of the parcel if it arrived damaged. This helps us sort it quickly and claim from the carrier.
- Please keep the item and its packaging until we have resolved your claim.
Please contact us as soon as you notice the problem. For damage in transit, telling us within 7 days of delivery helps us make a claim with the carrier, but it does not limit your rights.
What we will do
- Within 30 days of delivery: you can choose a full refund or a free replacement.
- After 30 days: we will repair or replace the item. If that isn't possible, or doesn't fix the problem, we will give you a refund or a price reduction as the law requires.
- Wrong item sent: we will send the correct item and arrange a prepaid return for the wrong one.
Where we need the item back, we will email you the return address and a prepaid label, or refund your return postage. We may ask you to try a few quick checks first, such as fully charging the sealer and trying a different gear.
What isn't covered
Normal wear and tear, damage caused by misuse or accidents, using the sealer on unsuitable materials, or attempts to open or repair it yourself. Please follow the instructions supplied with the sealer.
Your statutory rights
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You have 30 days to reject faulty goods for a full refund, and longer-term rights to a repair, replacement or refund after that. This policy does not affect those rights.
Contact
Email: support@pantria.store