Last updated: 4 October 2026
Cancelling before dispatch
We process orders within 1–2 business days. If you want to cancel, email support@pantria.store as soon as possible with your order number. If your order has not been dispatched yet, we will cancel it and refund you in full, usually within 2–3 business days. Your bank may take a few extra days to show the refund.
Cancelling after dispatch
Once your order has been dispatched we can no longer stop it. You can still return it after delivery under our Refund & Returns Policy, which gives you 30 days from delivery.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel an online order at any time from placing it until 14 days after delivery, without giving a reason. To do this, tell us clearly by email. We will refund you within 14 days of receiving the goods back (or proof you have sent them). This right sits alongside our longer 30-day returns window.
Changing an order
If you want to change the colour, quantity or delivery address, email us before your order is dispatched and we will do our best to update it.
If we cancel an order
Occasionally we may need to cancel an order, for example if an item is out of stock, there is a pricing error or we cannot verify the payment. If this happens, we will tell you by email and refund you in full.
Contact
Email: support@pantria.store