Informativa sulle spedizioni

Shipping Policy

Last updated: 10 October 2026

Thanks for shopping with Pantria! 📦 Here’s everything you need to know about how and when your order will arrive.

🌍 Where We Deliver

We ship worldwide 🌎, including the UK, Europe, the USA, Canada, Australia and many more countries. If your country is available at checkout, we can deliver to you.

🚚 Shipping Costs

  • Free standard delivery on UK orders.
  • International shipping costs are calculated at checkout based on your location. Many countries also qualify for free delivery.
  • You’ll always see the full delivery cost before you pay.

⏱️ Processing Time

Orders are processed within 1–3 working days (Monday to Friday, excluding UK bank holidays). Orders placed at weekends or on bank holidays are processed the next working day.

🔍 Order Tracking

When your order ships, we’ll email you a tracking number so you can follow its journey. Tracking can take 2–5 days to update after dispatch. Don’t worry if it doesn’t show straight away.

💷 Customs, Duties and Taxes

  • UK orders: all prices include VAT, and there are no extra charges on delivery.
  • EU orders: VAT is usually collected at checkout for orders under €150, so you shouldn’t pay extra on delivery.
  • Other countries: your order may be subject to import duties, taxes or customs fees set by your country. These are the customer’s responsibility and aren’t included in our prices or shipping costs.

If you’re unsure, check with your local customs office before ordering. We can’t refund orders refused at delivery because of customs charges, apart from the item cost minus any return shipping costs.

🏠 Address Details

Please check your delivery address carefully before placing your order. If you spot a mistake, email support@pantria.store as soon as possible. We can usually update it if the order hasn’t shipped yet.

We can’t be responsible for orders delayed or lost because of an incorrect address given at checkout. Where possible, we’ll help you get the order redirected.

📭 Late, Lost or Missing Parcels

  • If your order hasn’t arrived within 20 working days  (international), email support@pantria.store with your order number.
  • If your tracking shows delivered but you can’t find it, check with neighbours and any safe place first, then contact us.
  • If your parcel is confirmed lost, we’ll send a free replacement or give you a full refund. ✅

💔 Damaged on Arrival?

If your item arrives damaged, email support@pantria.store within 7 days with your order number and a photo of the item and packaging. We’ll arrange a replacement or refund at no cost to you. Full details are in our Refund & Return Policy.

💬 Questions?

We’re happy to help!
✉️ support@pantria.store
⏰ We reply within 1–2 working days.