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Refund & Return Policy

At Pantria, we want you to love your order. If something isn’t right, we’re here to help. 💬

🔄 Changed Your Mind? 14-Day Returns

You can cancel your order within 14 days of receiving it for any reason.

  • Tell us you’d like to return the item within 14 days of delivery by emailing support@pantria.store
  • Send the item back within 14 days of telling us.
  • Items should be unused, in their original condition and packaging, with all accessories (for example, the charging cable).
  • You pay the return postage for change-of-mind returns. We recommend a tracked service, because we can’t refund items that are lost in transit back to us.
  • If the item has been used or damaged beyond what’s needed to inspect it (as you would in a shop), we may reduce your refund to cover the loss in value.

⚠️ Faulty, Damaged or Wrong Item?

We’re sorry if this has happened! You’re protected by the Consumer Rights Act 2015.

  • Within 30 days of delivery, you’re entitled to a full refund for faulty items.
  • After 30 days, we’ll offer a repair or replacement first. If that isn’t possible or doesn’t fix the problem, we’ll give you a refund.
  • Please email support@pantria.store with your order number and a photo or short video of the problem. This helps us sort it out quickly.
  • We cover all return costs for faulty, damaged or incorrect items. In many cases we can send a replacement without needing the original back.

💷 Refunds

  • Once we receive and check your return, we’ll email you to confirm.
  • Refunds are made to your original payment method within 14 days.
  • For change-of-mind cancellations, we refund the item price and the standard delivery cost you paid. We don’t refund any extra cost if you chose a premium delivery option.
  • Your bank may take 3–5 working days to show the refund.

🔁 Exchanges

If you’d like a different colour, let us know. The easiest way is usually to return the original item for a refund and place a new order.

📦 Late or Missing Orders

If your order hasn’t arrived within 15 working days, contact us at  support@pantria.store and we’ll look into it. If the parcel is lost, we’ll send a replacement or give you a full refund.

📍 Return Address

Please contact us before sending anything back. We’ll confirm the correct return address and give you instructions.

📧 Contact Us

Questions? We’re happy to help!
✉️ support@pantria.store
⏰ We reply within 1–2 working days.

This policy does not affect your statutory rights.

Refund & Return Policy

At Pantria, we want you to love your order. If something isn’t right, we’re here to help. 💬

📧 How to Start a Return

To return an order, email us at support@pantria.store with your order number. We’ll reply with everything you need to know.

🔄 Changed Your Mind? 14-Day Returns

Under UK law, you can cancel your order within 14 days of receiving it for any reason.

  • Email support@pantria.store within 14 days of delivery to let us know.
  • Return the item within 14 days of contacting us.
  • Items should be unused, in their original condition and packaging, with all accessories (for example, the charging cable).
  • You pay the return postage for change-of-mind returns. We recommend a tracked service, because we can’t refund items that are lost in transit back to us.
  • If the item has been used or damaged beyond what’s needed to inspect it (as you would in a shop), we may reduce your refund to cover the loss in value.

⚠️ Faulty, Damaged or Wrong Item?

We’re sorry if this has happened! You’re protected by the Consumer Rights Act 2015.

  • Within 30 days of delivery, you’re entitled to a full refund for faulty items.
  • After 30 days, we’ll offer a repair or replacement first. If that isn’t possible or doesn’t fix the problem, we’ll give you a refund.
  • Email support@pantria.store with your order number and a photo or short video of the problem so we can sort it out quickly.
  • We cover all return costs for faulty, damaged or incorrect items. In many cases we can send a replacement without needing the original back.

💷 Refunds

  • Once your return is approved, we’ll confirm by email.
  • Refunds are made to your original payment method within 14 days.
  • For change-of-mind cancellations, we refund the item price and the standard delivery cost you paid. We don’t refund any extra cost if you chose a premium delivery opti
  • Your bank may take 3–5 working days to show the refund.

🔁 Exchanges

If you’d like a different colour, let us know. The easiest way is usually to return the original item for a refund and place a new order.

📦 Late or Missing Orders

If your order hasn’t arrived within 15 working days, email support@pantria.store and we’ll look into it. If the parcel is lost, we’ll send a replacement or give you a full refund.

💬 Contact Us

Questions? We’re happy to help!
✉️ support@pantria.store
⏰ We reply within 1–2 working days.

This policy does not affect your statutory rights.