Last updated: 4 October 2026
We want you to be happy with your Pantria sealer. If it isn't right for you, you can return it within 30 days of delivery. This policy sits alongside your legal rights as a UK consumer and does not reduce them.
Returns at a glance
- Return window: 30 days from the day your order is delivered.
- Refund method: back to your original payment method.
- Refund timing: within 5 working days of us receiving your return, and never later than 14 days.
- Faulty or damaged items: see our Damaged / Defective Products Policy. We cover the costs.
How to return an item
- Email support@pantria.store with your order number and the item(s) you want to return.
- We will reply within 1–2 business days with the return address and instructions.
- Pack the item securely, ideally in its original box, and send it back using a tracked service. Keep your proof of postage.
- Once it arrives and we have checked it, we will confirm your refund by email.
Please do not send items back without contacting us first, so we can give you the correct return address.
Condition of returns
You are welcome to try the sealer to see whether it suits you. Items should come back complete, with the charging cable and any accessories, and in a condition we can resell. If an item has been handled more than needed to check it works, or is returned damaged or incomplete, we may reduce the refund to reflect its lower value, as UK law allows.
Return postage
If you are returning an item because you changed your mind, the cost of sending it back is yours. If the item is faulty, damaged on arrival or not what you ordered, we will cover the return postage.
Refunds
We refund the price of the returned item(s), plus any delivery charge you paid if you return your whole order within 14 days of delivery. Refunds go back to the card or payment method you used. Your bank may take a few extra days to show the money in your account.
Bundle and discount orders
If you bought a multi-buy bundle (for example, two sealers at 15% off) and return only part of it, we refund what you paid for the returned item(s), taking the discount into account.
Exchanges
If you would like a different colour, contact us and we will arrange it. The simplest way is usually to return the original for a refund and place a new order.
Your statutory rights
Under the Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of delivery without giving a reason. Our 30-day return window goes beyond this. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Nothing in this policy affects those rights.
Contact
Email: support@pantria.store