Last updated: 4 October 2026
When you get tracking
Every order is sent with tracking. We prepare orders within 1–2 business days, and as soon as yours is dispatched we email you a shipping confirmation with your tracking number and a link to follow your parcel.
How to track your order
- Click the tracking link in your shipping confirmation email.
- If you created an account, you can also see your order status by logging in to your account.
- Tracking can take up to 24–48 hours to show movement after dispatch, so don't worry if it looks quiet at first.
Haven't received a tracking email?
Check your spam or promotions folder first. If it has been more than 2 business days since you ordered and you still have no shipping confirmation, email us with your order number and we will send your tracking details.
Delays
Delivery usually takes 5–10 business days after dispatch. If your tracking hasn't updated for 5 business days, or your parcel hasn't arrived 10 business days after dispatch, contact us and we will chase the carrier for you.
Marked as delivered but not received
Please check with neighbours, your building's reception or any safe place, and look for a carrier card. If you still can't find it after 48 hours, email us and we will open an investigation with the carrier.
Lost parcels
If the carrier confirms your parcel is lost, or it hasn't arrived within 15 business days of dispatch, we will send a replacement or give you a full refund, whichever you prefer.
Wrong address
We deliver to the address entered at checkout. If you notice a mistake, let us know before dispatch so we can update it. If a parcel is returned to us because of an incorrect address, we will contact you to arrange re-delivery.
Contact
Email support@pantria.store with your order number and we'll help.